Support
We’re here to help.
Clear answers for top-ups, eSIM activation, SIM registration and order issues across all Cyprus networks.
How to top up
- → Enter your Cyprus mobile number
- → Choose network and product
- → Pay with card or other supported method
- → Receive confirmation instantly
eSIM Activation
- → Buy the Cyprus eSIM package
- → Receive QR code by email
- → Scan QR code on arrival in Cyprus
- → Data activates automatically
SIM Registration (Cyprus)
- → All prepaid SIM cards must be registered with official ID by 10 December 2025
- → You can buy a physical SIM without showing ID at purchase
- → Registration can be completed after buying the SIM (online or in store)
- → eSIM often does not require full registration for tourists
- → Accepted documents: Passport, Cypriot ID, or ARC (for non-EU)
Step-by-step Guides
How to activate your eSIM (iPhone)
- 1. Go to Settings → Mobile Data → Add eSIM
- 2. Choose 'Use QR Code'
- 3. Scan the QR code you received by email
- 4. Label the eSIM (e.g. 'Cyprus eSIM')
- 5. Turn on the eSIM and enable Data Roaming if needed
- 6. Wait 1-2 minutes for connection
How to activate your eSIM (Android)
- 1. Go to Settings → Network & internet → SIMs → Add eSIM
- 2. Choose 'Scan QR code'
- 3. Scan the QR code from your email
- 4. Follow the on-screen instructions
- 5. Enable the eSIM and mobile data
- 6. Restart your phone if it doesn't connect immediately
Balance Top-Up vs Bundles – What’s the difference?
- 1. Balance Top-Up: Adds credit to your number. You can use it for calls, SMS, or buy bundles later.
- 2. Bundles: Prepaid packages with a fixed amount of data, minutes, and SMS for a set period.
- 3. Use Balance Top-Up if you want flexibility.
- 4. Choose a Bundle if you want better value and know how much data/minutes you need.
- 5. You can always buy a bundle later using your balance.
How to transfer credit to another number
- 1. Most Cyprus networks allow credit transfer between prepaid numbers
- 2. Dial the transfer code provided by your network (e.g. *133*number*amount#)
- 3. Confirm the transfer with your PIN
- 4. The recipient will receive the credit instantly
- 5. Note: Some networks may charge a small fee
What to do if top-up doesn't arrive
- 1. Double-check the mobile number you entered
- 2. Confirm you selected the correct network
- 3. Wait up to 5 minutes (sometimes there is a short delay)
- 4. Check your balance using the network USSD code
- 5. Contact support with your order ID if still missing
How to check your balance
- 1. Cyta: Dial *110# or *112#
- 2. PrimeTel: Dial *122#
- 3. Cablenet: Dial *122#
- 4. Epic: Dial *122#
Common Issues
Top-up not received
Check if the number was entered correctly. If the issue persists, contact support with your order ID.
eSIM not activating
Make sure you scanned the QR code after arriving in Cyprus. Try restarting your phone or contact support.
Wrong network selected
Unfortunately top-ups cannot be reversed once sent. Please double-check the network before purchase.
Official Provider Support
For the most accurate and up-to-date information, please also check the official support pages:
Still need help?
Contact us via WhatsApp or email. We aim to reply within a few hours during business days.